I am happy to announce that Norco Management launched their new site this week! The website was developed in WordPress and was designed to match their company logo and colors in a fresh, updated way. The site provides an overview of their services and showcases each of their property complexes. They are able to easily upload photos and information for each of property in the content management system.

Today we launched the new Results Production and Post website.  The site is a redesign of the site we developed several years ago.  The new website was developed in DotNetNuke and will allow the client to keep it up to date with their latest work and clients.  The site features YouTube videos and audio clips of their past work and provides a way for potential customers to contact Results Production and Post.

Not only are we avid supporters of Chic-fil-A, being a marketing agency we are huge fans of fabulous marketing ideas–and Chic-Fil-A has done it again! Honoring the unofficial, yet nationally recognized Cow Appreciation Day, today if you dress up like a cow you get a FREE meal!

Well, the Sage team, or should I say “Cow Crew”, couldn’t pass this opportunity up! Taking a moment to create our best last minute cow costumes, we attached spots, ears, noses and tails to ourselves and entered the CFA as proud as ever for lunch. The Wilmington herd of cows was all present, and Chic-fil-A did a fabulous job promoting this event. Complete with balloons, magicians, the CFA cow, spin the wheel coupons and much more, we at Sage Island feel this marketing tactic was a success and brought in a tremendous amount of foot traffic! Great job and thank you CFA! Always a pleasure to participate in the food, festivities and fun!

In the past year, social networking websites like Twitter and Facebook have shifted from kid stuff to major marketing tools. With about 5,000 new accounts created each day, Twitter is the fastest growing social network on the Web and the third largest.

Twitter is a great way to reach out to your target audience for conversation, marketing, and customer service. But social media outlets require a big time investment, and with ROI still not certain, many businesses choose to invest their time elsewhere.

Here are some of the key points for business owners who want to use Twitter to their advantage but are short on time:

Determine a strategy.

Twitter allows users to follow information in real time. That means instant access to your customers to listen to what they’re saying about your brand, share information with them, and offer instant customer service. Decide which of these objectives you want to accomplish, and develop a strategy to achieve it.

Choose your audience.

Build a network of customers, competitors, strategic partners, experts, colleagues, and other people within your industry circle. Start following them to get their attention, and maintain constant conversation.

Choose your tone.

While traditional marketing is formal, Twitter allows you to converse with your network casually and personally. Don’t just focus on marketing and PR, and don’t automate your conversation. Automated direct messages and tweets make followers think you’re a robot. Social media works best when it involves people connecting with people. Talk to your customers, listen closely to what they’re saying, and keep it casual.

Decide who will represent your brand online.

Twitter and all social media is an online representation of your brand. Be careful when choosing who will represent your business and how. Whether it’s the CEO, an employee, or an in-house community manager, be sure they’re putting the right face on your company.

Start talking.

Initiate conversation about your brand, listen to what people are saying, and be proactive in responding to @ replies and direct messages. Offer information that customers and other people in your network will find interesting — not just marketing and PR messages. Don’t toot your own horn too much, and don’t bombard users with links or repetitive marketing messages. Just like any conversation, these common mistakes will make you boring or annoying to followers.

Twitter tools

Build your network:

Twitter Search (search.twitter.com) – Search for your brand name and key phrases associated with your industry to find users who are interested in you and your products.

We Follow (wefollow.com) – User powered Twitter directory helps you find users that may fit in your network.

Just Tweet It (justtweetit.com) – Another Twitter directory where you can find followers.

Mr. Tweet (mrtweet.net) – A Twitter networking client that helps you discover new people in your industry, find relevant followers, and track usage stats.

Use Twitter:

Tinyurl.com, bit.ly, is.gd and countless other URL shortening services shrink long URLs to Twitter-friendly sizes.

Monitor your conversation & brand:

TweetDeck (tweetdeck.com) – The Twitter client of choice for many busy users, this free program allows you to track your feed, specific searches, and replies in one window.

TweetScan (tweetscan.com) – Alerts you when users mention your brand and related keywords.

TweetBeep (tweetbeep.com) – Google alerts for Twitter. Set it up to tell you when people are talking about your brand or industry.

Twollow (twollow.com) – Auto-follow users who mention your brand or products to build your network.

Qwitter (useqwitter.com) – Notifies you of the last tweet you sent before losing followers. Great tool to find out what you could be doing to turn off followers.

Twitterless (twitterless.com) – Graphs your followers and tells you who stops following you.

Engage your users:

TwtQpon (twtqpon.com) – Create coupons for Twitter to give users incentive to follow you.

StrawPoll (strawpollnow.com) – Poll your followers to find out what they think about your brand and pertinent questions related to your industry.

TwitPic (twitpic.com) – Share photos of new products, office antics, and other cool stuff they may find interesting.

I am happy to announce we have successfully launched the new website for BlueWave Dentistry. BlueWave Dentistry was formerly known as Sweeney Dental Care, however, after a merging of two dentists (Dr. Sweeney and Dr. Biggerstaff), they sought out our services for guidance in rebranding the dental practice. We happily provided branding and logo services, as well as design and development services for their new website and blog. The new website, found at www.bluewavedentistry.com, is built within a content management system and complete with a creative flash header, music playlist, photo gallery and blog.

On Monday, General Motors launched a new ad campaign and website to promote the RE: Invention of GM.  This new campaign coincides with the seemingly inevitable Chapter 11 bankruptcy filing which also occurred on Monday. In a very apparent and smart move, the new television commercials directly address many concerns that consumers have with the recent bankruptcy.  Coincidentally enough, the first time I saw this commercial, was near a recent news segment about the GM bankruptcy filing.

The commercial can be seen below and includes iconic American imagery and an honesty that they are hoping will resonate with all Americans.  It is the great American dream in a 1-minute commercial spot.  There is the element of defeat, the one-in-a-million odds for success, to illustrate how GM can no longer continue with their past business practices of many weak brands and an inferior cost structure.

The message of hope provides solutions on how GM plans to give rebirth to the American car. Clearly and concisely GM states how it will change for the future of their company.  By focusing on few stronger brands and models, increasing efficiency, striving for better fuel economy and developing new technology, GM hopes that they can re-emerge as a strong contender in the automobile industry.

The conclusion of the advertisement encourages a focus on success, reinvention and Chapter 1.  For GM, this is a great opportunity to streamline their business to reinstate themselves as a powerhouse in the American automobile industry.  While many Americans and news channels focus on Chapter 11, GM is focusing on Chapter 1, the beginning of a new era of innovation for General Motors.

Feel free to browse the new GM micro-site for their Reinvention of GM campaign to further explore how GM is connecting with their customers.  They are reaching out to answer customer questions and begin a conversation about the reinvention and recent court filing.  While we all hope the best for this American company, it will be interesting to follow how this positioning and conversation will affect American and world-wide consumers.

This week, a disturbing YouTube video posted by two disgruntled Domino’s employees quickly went viral. The video, titled “Disgusting Domino’s People,” shows the employees doing gross things to the food they would eventually serve.

The implications for the Domino’s brand are catastrophic. Though it was an isolated incident in one store, it spread throughout the country through various social media channels. Domino’s franchises on the other side of the country will most likely feel the fallout of this incident. It’s a scary reminder of the power of viral marketing.

While the impact is unavoidable, Domino’s acted swiftly to respond to the incident on YouTube. Today Domino’s posted this personal response from the company’s president, Patrick Doyle.

What can we learn from Domino’s response?

Act fast.

Domino’s issued a press release immediately, but it was two full days before they responded to the video directly on YouTube. Two days is a lifetime when it comes to viral content. The faster you respond, the faster you can steer the conversation.

Viral content lasts forever — so should your response.

The most effective response will reach out directly to the viral audience that spread the damaging content. Today’s YouTube statement was much more effective than Tuesday’s press release, and it will continue to reach customers even as the press coverage dies down.

Viral content lasts forever, but a press release only lasts through one news cycle. To ensure that the video will continue to reach their customers affected by the damaging content, Domino’s wisely included the title from the original video in their response and added “Domino’s Responds.” When people search YouTube to find the video they’ve heard so much about, they’ll also find a direct response from the company. Like the damaging viral video, this response will last forever.

Don’t just apologize, take action.

Instead of playing the victim and placing all the blame on the employees, Doyle clearly outlines the actions Domino’s will take to protect their customers in the future. Not only does he assure customers that the specific store has been sterilized, but he assures them that Domino’s is working to prevent this from happening again. “We’re re-examining all of our hiring practices to make sure that people like this don’t make it into our stores,” he says.

Make the last word a good one.

The last minute of the Domino’s response is devoted to displaying the brand in a positive light. Your response is your opportunity to get the last word in. Don’t waste it rehashing the negative press. Use it to remind your customers why they should trust you.

Unfortunately, social media and user generated content have made it much harder for brands to shield themselves from this type of damage. That’s why it’s more important than ever that you know and understand how to use social media channels to promote your company positively and protect your brand from damaging viral content. Through smart use of social media, you can shift the conversation to correct the damage just as quickly as it was done.