Sage Island web support team
November 6th, 2013

Sage Island Support is On Call

by Brandon Rowlett

If you host a website or e-mail with Sage Island, chances are you’ve spoken to either Stuart Tyndall or myself, Brandon Rowlett. We are Sage Island’s System Administrators, and we’re available daily during business hours to answer your questions and address issues regarding your domain, e-mail and hosting accounts, and 24 hours a day for hosting emergencies. Here is a list of really common questions we get from clients. You might want to bookmark this, as these answers might save you time in the future!

E-mail Access

Q:  How do I add a new e-mail account or delete an old one?
A: Login to Webmail using your domain admin account (usually the “info” account) and click the upper right corner link “Web Admin”. Once the admin panel loads, you will see a link to “Manage Users.” Click it!  When your user administration page loads, you will now have the option to add and/or delete users.

Q: How do I adjust my SPAM filter settings? Or turn the SPAM filter option off altogether?
A: This is something you will have to call us for. Our clients don’t have access to these settings.

Q: How do I set up e-mail on my smartphone, tablet or computer?
A: Ask your Account Executive to supply you with one of our PDF walkthroughs for your specific device. If you’re still having trouble, give us a shout and we’ll walk you through the configuration.

Password issues

Q:  How do I create a highly secure password? Why is this important?
A: In addition to protecting your private electronic communication, having a strong password can prevent account hijacks and SPAM. This also helps prevent other Users on the same mail server from experiencing similar hijacks and SPAM. We recommend Pass Creator to create a safe, highly secure password.

Domain Registration

Q: How do I register a new domain?
A: You can either give us a call and we can register a domain name for you, or you can do it yourself.  Pick a Registrar (i.e. GoDaddy, ENOM, Network Solutions, etc.), search for the desired domain name, create an account and register an available domain name of your choice.

Q:  How do I know if a domain name is available?
A: We recommend checking www.domainname.com to see what domain names are available.

Q:  How long does it take for the world to access my domain name?
A: If the domain name is a new purchase it will be seen immediately after DNS has been set up.

Q: What happens if my domain name expires?
A: If your domain name expires, it will eventually become available to the public for purchase again. Often the price will be raised by the registrar if not renewed within 30 days because they know you probably just forgot to renew it, and still want to maintain ownership. For this reason we recommend you register your domain name with us, as we will send you three warnings when a domain name is about to expire. Whether you choose to register it yourself or have our team do it, you can always purchase several years in advance to save the hassle of annual renewal.

We are available Monday through Friday from 8am to 5pm to answer your hosting and e-mail related questions. Contact us at support@sageisland.com or 910-509-7475, extension 3.